Quick Status Check
Expected Timeline: Most results are ready in 2-6 business days after blood draw. Some specialized tests — including certain hormone assays — can take up to 16 days.
On the orders page, you can click on the "When long until I get my results?" button to see when you can expect your results to come in.
Please Note: We return results as soon as we receive them from the lab
Step 1: Check Your Results Location
GoodLabs App/Website
Log into app.hellogoodlabs.com
Navigate to “Health” or "Add Results"
Results appear here first, usually within 2-4 days
Step 2: Troubleshoot Common Issues
"No Results After 7+ Days"
Most Common Causes:
Some tests can take up to 16 business days
Lab processing delays (holidays, high volume)
Specimen rejected (rare - you would be contacted)
Technical upload issue between lab and platform
"Partial Results Missing"
Why This Happens:
Different tests have different processing times
Some specialized tests take 4-6 days vs. standard 2-3 days
Tests may be batched and released separately
What To Expect:
Basic panels (CBC, metabolic): 2-3 days
Some specialized tests and certain hormone assays: up to 16 days
Where can I find my blood type after donation?
If you donated through Vitalant, you can log into your Vitalant portal to see your blood type usually after 1 week post donation
Step 3: When to Contact Support
Contact Immediately If:
No results after 15 business days
Error messages when accessing results
Received notification but can't view results
Include in Your Message:
Order confirmation number
Date of blood draw
Which specific tests you're waiting for
Screenshots of any error messages
Still Need Help?
Email: [email protected]
Chat: Use the chat on our support site
Include: Order confirmation, blood draw date, specific concern
Response Time: 24-48 hours
Urgent Medical Questions: Consult your healthcare provider - we provide lab data, not medical advice.